Payment, Exchange, Return, Refund Policy

Facile 7 Days Easy Exchange/Return:

• Easy Exchange/Return* applies if not satisfied with Product** quality or size.
• You have to notify us within 24 hours after receiving the Products from the deliveryman.

Facile appreciates every single time you trust us with your purchase. We love to provide you with an absolutely hassle-free shopping experience. We assure you that all Products sold on facilebd.com are brand new. In case the Products you have received are ‘Damaged’, ‘Defective’ or ‘Not as Described’, you can exchange/return them within 7 days and we will solve your issue within the next 7 working days (Outside Dhaka 8 days), after receiving your notification. You can have a Refund as well.

** Any lingerie items cannot be exchanged or returned. Any item sold under any Sale/Discount offer cannot be exchanged or returned, items sold under any Sale/Discount offer can be exchanged or returned only if you received defective or damaged products

For Return or Exchange, please follow these steps:

• With Order ID details and problem email us at facilecbd@gmail.com or contact us at Hotline Number within 24 hour
• We will confirm the exchange/return request and will inform you about the pickup process.
• Please ensure that Products is in unused and original condition. Include all price tags, labels, original packing and invoice along with the Products.

Please note that, in case of any exchange or return issue, you need to contact us within 24 hours of receiving your delivery package. You have to notify us via mail or phone call and also you have to send us the product/s within 7 days.

We will bear the return delivery charge on –

• You received a defective Product
• You received a physically damaged Product
• You are unhappy with the product quality
• The Product is different from the description on the website

You will bear the return delivery charge on –

• Size or Fit issue
• If you change your mind & cancel a booking after the Product has already delivered

You can exchange the Products if:

• Size or Fit issue
• You received a defective Product
• You received a physically damaged Product
• You are unhappy with the product quality
• The Product is different from the description on the website

*Return can occur in two stages:

1. At the time of delivery
2. After receiving a delivery and if the product delivered is ‘Damaged’, ‘Defective’ or ‘Not as Described’

All items which can be resold are always eligible for exchange. Except the following:

• Items that have been worn or washed
• Products that were sold as combos or in sets are not eligible for return/replacement as individual items
• Products should not be used.
• Products must be in their original condition
• Items should be unused, unaltered, unsoiled Products with their original tags
• Item must be in the original packaging, in the original condition
• Fashion accessories can be exchanged only in case of not being happy with the product’s Quality or if the Product is damaged or defective.

Refund Policy:

Your money is 100% safe with us. Refunds are issued when

• If we are unable to deliver the ordered product/s.
• If we are unable to provide a replacement
• After return if you want your money back
• If a different Product is delivered to you.

– Most refunds are fully refunded in 10-15 days after we receive the return package.

(Credit card payment return may take longer depending on Commercial Banks)

– If you pay us by any mobile wallet (i.e. bKash, Nagad, Rocket, Upay, Ok Wallet), then your money will be refunded to the same account within 10-15 working days.

For Refund, please follow these steps:

• Provide us with Order ID details, e-mail address on: facilecbd@gmail.com
• We will confirm the Refund request and inform you about the process.